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Ticket / case lifecycle

4 screens, in the order a user moves through them.
1Helpdesk — Dashboard

Helpdesk — Dashboard

Sections: 350 · 500 · 800 · Customer Satisfaction · Facebook Source · Twitter Source · Latest Activity

Well within limit38%
Approaching limit81%
At limit97%
JD

Jane Doe

Owner

SL

Sam Lee

Editor

AK

Ali Khan

Viewer

2Helpdesk — Ticket — Create

Helpdesk — Ticket — Create

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PNG or JPG up to 5MB

3Helpdesk — Ticket — List

Helpdesk — Ticket — List

Sections: Ticket Categories · Support Agent

  • Design reviewDue tomorrowSoon
  • Vendor onboardingWaiting on documents
  • Q3 forecastCompletedDone
NewPaidPendingOverdue

Storage

48.2 GB of 100 GB used.

4Helpdesk — Ticket — Details

Helpdesk — Ticket — Details

Sections: Private Ticket #1831786 · Ticket Details

Heads up

Your trial ends in 5 days.

Saved

Changes applied.

Approaching limit

You have used 87% of your quota.
  • Design reviewDue tomorrowSoon
  • Vendor onboardingWaiting on documents
  • Q3 forecastCompletedDone

Related screens

In this flow’s domain but off the main path — not part of the sequence above.
Helpdesk — Customer